Return And Refund Policy
If for whatever reason you are not completely 100% satisfied with your order, we offer a money back return and exchange policy. KCT Menswear has always been known for our amazing customer service in stores! A menswear brand that has been serving customers for over 50 years! We promise to offer amazing customer service to all of our online customers. You can reach us via email or text message 24/7.
Eligible for a return
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and include any tags (still presented in the same manor). It can not have deodorant stains, sweat stains, make-up stains, animal hair, or smell like cologne, body odor, or smoke. In other words, we must be able to resell the item as new. Items returned used, not in the same condition, or without original packaging, may be subject to a 50% restocking fee or rejected.
Sizing: We are experts in finding the right size and fit for you. Contact us before or after ordering and we will help you Figure out your size!
REFUNDS: Item(s) being returned for a refund must be returned within 10 days of delivery. Items can not have been worn! Contact US asap!
EXCHANGES: Item(s) being returned for an exchange must be returned within 30 days of delivery.
2.1 - Title- Return/Exchange - ”Order Number”
2.2 - Email Body: Reasons and contact information
- Wait for a response back.
- Return Address: Customers to ship return item back on their own as well, since we provide free shipping.
- Inspection: Once we receive the product inspection takes up to one full day after it arrives to us.
- Refund Processed: After inspection, refund is processed!
213 S Kalamazoo Mall
Kalamazoo, MI 49007
Occasionally orders are sent directly from the manufacturer to the customer. Please DO NOT return any items to the manufacturer. All returns should be shipped back to KCTMenswear.com.
Items with Issues returns/exchange
Shirts: Shirts must be returned in its original packaging to receive a full refund. Shirts are the most troubling return. As long as you try to repackage the shirt, you won't receive a restocking fee. But if the shirt is balled up and returned you a restocking fee will be applied. All of our shirts are true to size. Please double check sizing before ordering. In each shirt product on our website, you’ll find a tab with a sizing chart and how to measure yourself. Please use that information when selecting your size. If shirts are returned without packaging, or without tags (if applicable), a 50% restocking fee will be applied. If there is no packaging at all the shirt will be rejected.
Shoes: If you are returning or exchanging a pair of shoes they cannot show any signs of being worn or used. This includes, but is not limited to, walking creases on top of the shoe and any type of dirt on the bottom of the show. Please return shoes in the same condition and packaging/box you received them in. If you received a shoe box, please do not just tape up the box and slap a return label on the shoe box. We cannot resell this item as new and you will be subject to a 50% restocking fee or rejected.
Tuxedos/Suits: To return or exchange a tuxedo or suit all tags must still be intact (that includes tags on the sewn on sleeve). If there are no tags, the return/exchange will be rejected. Also, you can not alter or tailor the coat or jacket in anyway. If altered or tailored the item cannot be returned. Majority of our tuxedos and suits are married sets. We understand that some married sets won’t work with everyone. If you come across the issue of the coat or pants being slightly bigger or smaller, we suggest taking your garment to a tailor. Generally, our tuxedos and suits include extra fabric that a tailor would be able to use. 50% Restocking fee will be assessed if the hanger, tuxedo bag, and any other packaging is missing.
Boys Tuxedos/Suits: These are married sets. To return or exchange a boy’s tuxedo or suit everything must be returned together in its original packaging and tags. If one item is missing from the set, the entire return cannot be accepted. Please double check before returning.
Closeout /Discounted Items: Whenever a product is marked closeout and/or discontinued on our website and sold at a reduced price, these items cannot be returned for a refund. They can be returned for an exchange or a store credit. Any closeout or discontinued item will be clearly marked before purchasing.
*** Any products that are rejected because they don't meet our return policy (ie. opened products, tags missing, used condition, etc.), customer will be responsible for shipping cost to return the package back to customer. A shipping fee for the cost of return shipping will be charged to the credit card on file. If the shipping fee is not paid, package will not be returned. Please make sure your items meet our return policy before mailing it back to us. ***